HP hardware support services
HP Instant Support Enterprise Edition (ISEE) provides proactive remote
monitoring, diagnostics, and troubleshooting to help you enhance
the availability of your servers, as well as storage and network
devices. The ISEE software is located on the storage server in the
c:\hpnas\components\ISEE folder.Formoreinformation,go
to the HP web site: h
ttp://h20219.www2.hp.com/services/cache/
10707-0-0-225-121.aspx.
HP Services provides service tools that notify you when a significant system
event has or will occur. These tools, WE BES System Eve nt Analyzer (SEA)
and OSEM, are used b oth as par t of the ISEE remote service offering and
as standalone tools to HP service customers. They are designed to send a
notification only when an event or series of events has occurred that require
service action. They are not intended to be real-time sy stem state monitors
that trigger with every event. Most system components have the capability
of sending hundreds of state events during normal operation. SEA and
OSEM are designed to filter these component events and only notif y
customers and/or HP Services when a ction needs to be taken to resolve or
prevent an outage. As designed they will not report a ll events. Other utilities
are available to monitor real time system state. The software is located on
the storage server in the c:\hpnas\components\ISEE\OSEM and
c:\hpnas\components\ISEE\WEBES folders.
NOTE:
This service is only available on the ML310 G3 and DL380 G4 DP
Storage Servers.
HP authorized reseller
For the name of your nearest HP authorized reseller:
• In the United States, c all 1 -800-282-6672
• Elsewh ere, see the HP web site for locations and telephone
numbers: h
ttp://www.hp.com.
Helpful web sites
Fo r product and third-party information, see the following web sites:
•h
ttp://www.hp.com
•http://www.hp.com/go/storage
•http://www.hp.com/support
14
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