Troubleshooting Guide www.hp.com 2–7
Troubleshooting
Poor performance is
experienced (continued).
Hard drive is full. Transfer data from the hard drive to
create more space on the hard drive.
Low on memory. Add more memory.
Hard drive is fragmented. Defragment hard drive.
Program previously
accessed did not release
reserved memory back to
the system.
Restart the computer.
Virus resident on the hard
drive.
Run the virus protection program.
Too many applications
running.
1. Close unnecessary applications to
free up memory.
2. Add more memory.
Some software
applications, especially
games, are stressful on the
graphics subsystem.
1. Lower the display resolution for the
current application or consult the
documentation that came with the
application for suggestions on
how to improve performance by
adjusting parameters in the
application.
2. Add more memory.
3. Upgrade the graphics solution.
Cause unknown. Restart the computer.
Blank screen (no video). Monitor is not turned on
and the monitor light is
not on.
Turn on the monitor and check that the
monitor light is on.
The cable connections are
not correct.
Check the cable connection from the
monitor to the computer and to the
electrical outlet.
Problem Cause Solution
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