Troubleshooting Guide www.hp.com/in 8-6
Computer Diagnostic Features
Log Tab
The Log tab contains two logs, a Test Log and an Error Log, each of
which can be selected from the left side of the tab.
The Test Log displays all tests that have been executed, the number of
times of execution, the number of times the test failed, and the time it took
to complete the test. The Clear Test Log button will clear the contents of
the Test Log.
The Error Log displays the tests for devices that have failed during the
diagnostic testing and includes the following columns of information. ¦
n The Description section describes the error that the diagnostic test
found.
n The Recommended Repair will give a recommended action that
should be performed to resolve the failed hardware.
n The Failed Count is the number of times the test has failed.
n The Error Code provides a numerical code for the failure. The error
codes are defined in the Help tab.
n The Clear Error Log button will clear the contents of the Error
Log.
Saving and Printing Information in HP Insight
Diagnostics
You can save the information displayed in the HP Insight Diagnostics
Status and Log tabs to a diskette or a USB 2.0 HP Drive Key (64MB or
higher). You can not save to the hard drive. The system will automatically
create an html file that has the same appearance as the information
displayed on the screen.
1. Insert a diskette or USB 2.0 HP Drive Key (capacity must be 64MB
or higher). USB 1.0 Drive Keys are not supported.
2. Click Save in the upper right corner of the tab.
3. Select Save to the floppy or Save to USB key.
4. Enter a file name in the File Name box and click the Save button. An
html file will be saved to the inserted diskette or USB HP Drive Key.
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