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HP dx7400 - Microtower PC Troubleshooting Guide

HP dx7400 - Microtower PC
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Nonsystem disk/NTLDR missing message.
Cause Solution
The system is trying to start from the hard drive but the hard
drive may have been damaged.
1. Insert a bootable diskette into the diskette drive and
restart the computer.
2. Check the hard drive format using fdisk: If NTFS
formatting, use a third party reader to evaluate the drive.
If FAT32 formatting, the hard drive cannot be accessed.
System files missing or not properly installed. 1. Insert a bootable diskette into the diskette drive and
restart the computer.
2. Check the hard drive format using Fdisk: If NFTFS
formatting, use a third party reader to evaluate the drive.
If FAT32 formatting, the hard drive cannot be accessed.
3. Install system files for the appropriate operating system.
Hard drive boot has been disabled in Computer Setup. Run the Computer Setup utility and enable the hard drive entry
in the Storage > Boot Order list.
Bootable hard drive is not attached as first in a multi-hard drive
configuration.
If attempting to boot from a hard drive, ensure it is attached to
the system board connector labeled P60 SATA 0.
Bootable hard drive's controller is not listed first in the Boot
Order.
Run the Computer Setup utility and select Storage > Boot
Order and ensure the bootable hard drive's controller is listed
immediately under the Hard Drive entry.
Computer will not boot from hard drive.
Cause Solution
The device is attached to a SATA port that has been hidden in
Computer Setup.
Run the Computer Setup utility and ensure Device Available
is selected for the device's SATA port in Security > Device
Security.
Boot order is not correct. Run the Computer Setup utility and change boot sequence in
Storage > Boot Order.
Hard Drive's "Emulation Type" is set to "None." Run the Computer Setup utility and change the "Emulation
Type" to "Hard Disk" in the device's details under Storage >
Device Configuration.
Hard drive is damaged. Observe if the front panel Power LED is blinking RED and if
any beeps are heard. See Appendix A,
POST Error Messages
on page 48 to determine possible causes for the blinking red
and beep codes.
See the Worldwide Limited Warranty for terms and conditions.
Computer seems to be locked up.
Cause Solution
Program in use has stopped responding to commands. Attempt the normal Windows “Shut Down” procedure. If this
fails, press the power button for four or more seconds to turn
off the power. To restart the computer, press the power button
again.
Table 2-4 Solving Hard Drive Problems (continued)
ENWW Solving Hard Drive Problems 19

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HP dx7400 - Microtower PC Specifications

General IconGeneral
MemoryUp to 8 GB DDR2 SDRAM
AudioIntegrated High Definition Audio
Power Supply300W
ProcessorIntel Core 2 Duo, Pentium Dual-Core, or Celeron
StorageSATA Hard Drive
Optical DriveDVD-ROM, DVD+/-RW
GraphicsIntegrated Intel Graphics Media Accelerator 3100
NetworkingIntegrated Gigabit Ethernet
Expansion Slots1 PCI Express x16
Ports1 serial, 1 parallel, audio in/out
Operating SystemWindows XP Professional

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