Warranty and Services
Included with the Product
EVA P6000 comes with HP's 3-year Global Limited Warranty and Technical Support, which includes 3 years
9x5 hardware support, with next business day (NBD) response. HP's warranty and support features:
Online Business Support Center and IT Resource Center
Remote Support
Technical Phone Support
Customer Self Repair (see list below)
Software Limited Warranty
On-site Warranty Service
EVA P6000 SAS, midline SAS and SAS SSD drives are 3 years, parts only.
Online Support
HP online support capabilities include a variety of self-help tools, troubleshooting assistance, and access
to the patch database, firmware/software update packages and documentation. Register with the HP
Business Support Center and the IT Resource Center to receive product specific and proactive notifications
for EVA P6000. For more information go to:
www.hp.com/support
or:
www.itrc.hp.com
.
Remote Support
HP designed EVA P6000 with support capability to facilitate remote monitoring and email notification of
array errors/events. To take full advantage of HP's remote support solutions and maximize the service
delivery experience, these features must be enabled at time of installation. Additional fault monitoring
software is included in the EVA P6000 software media kit.
Technical Phone Support
24x7 telephone technical support is available to assist with Hardware warranty related troubleshooting
and issue resolution. Call HP warranty support: 1-800-474-6836. Qualified technical resources will be your
first point of contact to assist with your service request.
Customer Self Repair
(customer installed replacement parts)
HP designed EVA P6000 to enable the highest degree of Customer Self Repair and parts replacements.
This feature enables maximum support flexibility, while minimizing unit down time. Customer Self Repair
parts come with step by step instructions with additional assistance available online or by phone.
Required Customer Self-Repair (Replacement) Parts List:
Hard disk drives with drive firmware code load.
Controller enclosure power supply.
Controller enclosure fan.
Controller cache battery.
Controller management module
Disk enclosure power supply.
Disk enclosure fan.
Bezels.
Optional Customer Self-Repair Parts List:
Controller module.
Controller cache memory (DIMM).
Internal enclosure boards and cables
QuickSpecs
HP EVA P6000 Storage
Service and Support, HP Care Pack and Warranty Information
DA - 13904 Worldwide — Version 26 — September 30, 2013
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