HP EVA P6000 - Page 24

Manager (ASM) who provides IT best practice advice to help address IT issues and projects.
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA4-3446ENW.pdf
HP Support Plus 24 - Support for environments where proactive help from HP is not required, with 24x7
hardware and software support onsite that includes third-party support with a maximum four-hour onsite
response. http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-6638EN.pdf
HP Education Services - Comprehensive training for new, as well as experienced, storage administrators
designed to expand your skills and keep you up to speed with the latest storage and virtualization
technology from HP Storage. http://education.hp.com/curr-storsan.htm
Optimized Care- delivers
best performance and
stability through
deployment and proactive
management practices
Choose from three levels of operate and support care
HP Proactive Care 24x7-Plus, 20 credits per year
Additional options - HP Proactive Care Personalized Support (once per Proactive Care support new
environment), an additional day of HP Personalized Support, and 10 additional HP Proactive Select credits
per year
Standard Care- maintains
high level of uptime, along
with expert help to cut the
cost and complexity of
implementation and
support
HP Proactive Care 24x7-Plus, 10 credits per year
Additional options - HP Proactive Care Personalized Support (once per Proactive Care support new
environment), an additional day of HP Personalized Support, and 10 additional HP Proactive Select credits
per year
Basic Care - Minimum
recommended support
Support Plus 24- Plus, 10 credits per year
Additional options - 10 HP Proactive Select credits per year
Remote
Support Automation
HP Insight Remote Support - Available at no additional cost to all warranty, HP Care Pack Service and
service agreement customers, uses proven technology to deliver secure, reliable 24x7 remote monitoring,
diagnosis and problem resolution.
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA2-4676ENW.pdf
http://h18004.www1.hp.com/products/servers/management/insight-remote-support/overview.html
For more information www.hp.com/services/storage
To learn more on HP Storage Services, please contact your HP sales representative or HP Authorized
Channel Partner
HP Care Pack Services are sold by HP and HP Authorized Service Partners:
Services for customers purchasing from HP or an enterprise reseller are quoted using HP order
configuration tools.
Customers purchasing from a commercial reseller can find HP Care Pack Services at
QuickSpecs
HP EVA P6000 Storage
Service and Support, HP Care Pack and Warranty Information
DA - 13904 Worldwide — Version 26 — September 30, 2013 Page 24