Input trays ● Is the amount of media in the tray within
specifications?
● Is the media set into the tray correctly?
● Are the paper guides aligned with the paper?
● Is the cassette properly installed in the
printer?
Print cartridges ● Is each print cartridge properly installed?
ETB and fuser ● Are the ETB and fuser properly installed?
Covers ● Are the top cover and front cover closed?
Condensation ● Does condensation occur following a
temperature change (particularly in winter
following cold storage)? If so, wipe affected
parts dry or leave the printer on for 10 to 20
minutes.
● Was a print cartridge opened soon after
being moved from a cold to a warm room? If
so, allow the printer to sit at room
temperature for one to two hours.
Miscellaneous ● Check for and remove any non-HP
components (print cartridges, memory
modules, and EIO cards) from the printer.
● If hardware or software configuration has
not changed, or the problem is not
associated with any specific software,
contact the Customer Care Center.
● Remove the printer from the network, and
ensure that the failure is associated with the
printer before beginning troubleshooting.
● For any print quality issues, calibrate the
printer. See,
Calibrate now, for instructions.
Troubleshooting flowchart
The flowchart on these two pages highlights the general processes to quickly isolate and
solve printer hardware problems.
Each heading depicts a major troubleshooting step. A "yes" answer to the questions allows
you to proceed to the next major step.
Table 7-1. Pre-troubleshooting checklist (continued)
262 Chapter 7 Troubleshooting ENWW
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