Control panel message Event
log error
message
Description Recommended action
13.XX.YY JAM IN
PAPER PATH
For help press
None There is a jam in the media path. 1.
Press
for detailed
information about clearing the
jam.
2. Press
and to step
through the instructions.
3. If paper is folding into an
accordion shape, check
whether the shutter on each
print cartridge opens as you
close the ETB and if each
cartridge is turning properly.
Replace defective print
cartridges or drive motors.
4. Clean the attaching roller at
the bottom of the ETB and
make sure the spring is
holding it in place.
5. If the attaching roller gears
are defective, replace the
ETB. Calibrate the printer
after replacing the ETB. See
Calibrate now.
6. Replace the paper pickup
PCB.
7. Replace the ETB if it is not
moving paper properly.
Calibrate the printer.
8. Replace the DC controller
PCB. Calibrate the printer
after replacing the DC
controller. See
Calibrate now.
Table 7-4. Numerical printer messages (HP Color LaserJet 5500 models) (continued)
298 Chapter 7 Troubleshooting ENWW
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