HP Laser Jet 5550 - Page 348

Control panel message Event
log error
message
Description Recommended action
64 PRINTER ERROR
For help press
alternates with
59.XY
PRINTER ERROR
To continue
turn off then on
None A printer motor error has occurred.
X Description
0 motor error
1 motor startup error
2 motor rotation error
3 fuser motor startup error
4 fuser motor rotation error
5 print cartridge motor startup error
6 print cartridge motor rotation error
9 ETB motor startup error
A ETB motor rotation error
B developing disengaging motor
startup error
C developing disengaging motor
rotation error
Y Description
0 no color
K black
C cyan
M magenta
Y yellow
1. Turn the printer off and then
back on.
2. This message might also
appear if the transfer unit is
missing or incorrectly
installed. Ensure that the
transfer unit is correctly
installed.
ETB motor error
1. Clean the ETB unit
intermediate connector, J36.
If the connector is damaged,
replace it.
2. Reconnect the connetors J38
for the ETB motor and J1111
on the DC controller PCB.
3. Replace the ETB motor.
4. Replace the DC controller
PCB. Calibrate the printer
after replacing the DC
controller. See
Calibrate now.
Fuser motor error
1. Reconnect the connectors
J18 for the fuser motor and
J1101 on the DC controller
PCB. Replace any damaged
parts.
2. Replace the fuser drive
assembly.
3. Replace the DC controller
PCB. Calibrate the printer
after replacing the DC
controller. See
Calibrate now.
68.X PERMANENT
STORAGE ERROR
For help press
alternates with
68.X PERMANENT
STORAGE ERROR
To continue press
press
None One or more printer settings
saved in the non-volatile storage
device is invalid and has been
reset to its factory default.
Pressing the
button should clear
the message. Printing can
continue, but there may be
unexpected behavior.
X Description
0 onboard NVRAM
1 removable disk (flash or hard)
1. Press to continue.
2. Turn the printer off and then
back on.
3. Check the printer settings to
determine which settings
have been changed.
Table 7-5. Numerical printer messages (HP Color LaserJet 5550 models) (continued)
326 Chapter 7 Troubleshooting ENWW