2 Service approach
Chapter contents .....................................................................................................................37
Service approach ....................................................................................................................38
Parts and supplies ...................................................................................................................39
Ordering parts ...................................................................................................................39
By phone: ..........................................................................................................................39
By mail: .............................................................................................................................39
Ordering supplies ..............................................................................................................39
Ordering parts, supplies, and accessories over the Internet ............................................39
Ordering directly through the embedded Web server (for printers with network
connections) ..................................................................................................................39
Ordering directly through the HP Toolbox software (HP Color LaserJet 5550
model only) ....................................................................................................................4 0
Exchange program ...........................................................................................................40
Supplies ............................................................................................................................40
World Wide Web ...............................................................................................................40
HP service parts information compact disc ......................................................................41
HP support assistant compact disc ..................................................................................41
Customer care reseller sales and service support center ................................................41
HP service agreements ....................................................................................................41
Other areas .......................................................................................................................41
HP customer care .............................................................................................................41
Ordering related documentation and software .................................................................42
HP maintenance agreements .................................................................................................44
On-site service agreements ..............................................................................................44
Priority on-site service ......................................................................................................44
Next-day on-site service ...................................................................................................44
Weekly (volume) on-site service ......................................................................................44
3 Installation and configuration
Site requirements ....................................................................................................................47
Space requirements ................................................................................................................48
500-sheet paper feeder dimensions .................................................................................48
Printer stand dimensions ..................................................................................................48
Unpack the printer ...................................................................................................................49
Package contents .............................................................................................................49
Unpacking the HP Color LaserJet 5500 series printer (for base models 5500n
and 5500dn) ..................................................................................................................50
Unpacking the HP Color LaserJet 5500/5550dtn and 5500/5550hdn models .......................54
Installing print cartridges for HP Color LaserJet 5500 series printers ....................................58
Installing print cartridges (HP Color LaserJet 5500 series models) .................................58
Installing paper trays (HP Color LaserJet 5500 series printers) ......................................60
Installing accessories (HP Color LaserJet 5500 series printers) .....................................62
Installing optional printer stand (HP Color LaserJet 5500 series printers) .......................65
Installing a new overlay (HP Color LaserJet 5500 models) .............................................66
Installing a new control panel label (HP Color LaserJet 5550 models) ...........................67
Testing the printer operation .............................................................................................69
Using PowerSave .............................................................................................................69
Connecting to a computer .......................................................................................................7 1
Parallel connections .........................................................................................................71
USB configuration (HP Color LaserJet 5550 models) ......................................................72
Auxiliary connection configuration (HP Color LaserJet 5550 models) .............................72
Network connections ........................................................................................................72
Enhanced I/O (EIO) configuration ...........................................................................................75
HP Jetdirect print servers .................................................................................................75
iv ENWW
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