Solving print image-quality problems
Table 6-2. Solving print image-quality problems
Issue Cause Solution
Page is not produced. The product is not plugged in or
power switch is off.
Make sure that the product is
plugged into a live wall outlet or
power strip.
The printer is registering a jam. Check the lights. If the Attention
light is flashing, the printer may
have a paper jam. Clear the jam
and press the Go button to clear
the jam.
The computer cable is loose. Check that the cable between
the product and the computer is
securely connected.
Output pages are blank. The tape was not removed from
the print cartridge.
Remove the print cartridge,
remove the tape, and return the
print cartridge.
The print cartridge is out of
toner.
Replace the print cartridge.
The high-voltage connection
between the printer and the
print cartridge is interrupted.
Perform a High-voltage contacts
check.
Parts of the page around the
edges are not printing.
The printer cannot print all the
way to the edge of the paper.
The printer has minimum
margins on each edge of
approximately 6 mm (0.25 in).
To get the image to fit into this
printable area, slightly reduce
the size of the image. Reduction
settings are on the Effects tab
of the printer properties dialog.
The reduction setting is
incorrect.
Reduction settings are on the
Effects tab of the printer
properties dialog. Also may be
in a Page Setup setting in the
application.
The paper size setting is
incorrect.
Paper size settings are on the
Paper tab of the printer
properties dialog. Also may be
controlled under a Page Setup
selection in the application.
ENWW Image troubleshooting 93
To Next Page
Loading...