Issue Cause Solution
Is the software installed
correctly?
Software is not installed
correctly, or an error occurred
during software installation.
Uninstall and then reload the
product software. Make sure
you use the correct installation
procedure and the correct port
setting.
Does the product print from the
computer?
Connect the USB cable (or
parallel if preferred with the HP
LaserJet 1015) to the printer
and the computer. Print a test
page from the printer properties
box or print from an application
like Notepad.
The cable is not connected
correctly.
Reconnect the cable.
An incorrect driver is selected. Select the proper driver.
Other devices are connected to
the parallel port.
Disconnect the other devices
and try again to print.
There is an LPT port driver
problem in Microsoft Windows.
Correct or reset the computer’s
port settings.
ENWW Basic troubleshooting 83
To Next Page
Loading...