Problem Cause Solution
The device might be operating in
excessively humid conditions.
Verify that the device environment is
within humidity specifications.
One or more print cartridges might be
low. If you are using non-HP print
cartridges, no messages appear on the
device control panel or in the
HP Toolbox.
Replace any low print cartridges.
The control panel is set for override. Replace low or empty print cartridges.
A color is printing inconsistently after you
load a new print cartridge.
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Another print cartridge might be low. If
you are using a non-HP print cartridge, it
might be low or empty but you will receive
no indication.
Remove the print cartridge for the color
that is printing inconsistently and reinstall
it.
The control panel is set for override. Replace low or empty print cartridges.
The colors on the printed page do not
match the colors as they appear on the
screen.
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The colors on your computer monitor
might differ from the device output.
Click the Color tab of the printer driver.
Under Color Options click Settings,
and select sRGB default.
If extremely light colors or extremely dark
colors on screen are not printing, your
software program might interpret
extremely light colors as white or
extremely dark colors as black.
If possible, avoid using extremely light or
extremely dark colors.
The media might not meet HP
specifications.
Use a different paper, such as high-
quality paper that is intended for color
laser printers.
The finish on the printed color page is
inconsistent.
The media might be too rough. Use a smooth paper or print media, such
as a high-quality paper that is made for
color laser printers. Generally, smoother
media produces better the results.
90 Chapter 8 Problem solving ENWW
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