Media-handling problems
Use the information in this section when the device experiences media-handling problems.
Print-media guidelines
●
For best results, make sure that the paper is of good quality, and free of cuts, nicks, tears, spots,
loose particles, dust, wrinkles, voids, staples, and curled or bent edges.
●
For best-quality color printing, use a smooth type of paper. Generally, smoother media produces
better results.
●
If you are unsure what type of paper you are loading (such as bond or recycled), check the label
on the package of paper.
●
Do not use media that is designed for Inkjet printers only. Use media that is designed for color
LaserJet printers.
●
Do not use letterhead paper that is printed with low-temperature inks, such as those used in some
types of thermography.
●
Do not use raised or embossed letterhead.
●
The device uses heat and pressure to fuse toner to the paper. Make sure that any colored paper
or preprinted forms use inks that are compatible with this fusing temperature (210° C or 410° F for
0.2 second).
CAUTION Failure to follow these guidelines could cause jams or damage to the device.
Solving print-media problems
The following problems with paper cause print quality deviations, jamming, or even damage to the
device.
Problem Cause Solution
Poor print quality or toner adhesion The paper is too moist, too rough, too
heavy or too smooth, or it is embossed
or from a faulty paper lot.
Verify that the appropriate media type
was selected in the printer driver.
Try another kind of paper, between 100
and 250 Sheffield, 4% to 6% moisture
content.
Dropouts, jamming, or curl The paper has been stored incorrectly. Store paper flat in its moisture-proof
wrapping.
The paper has variability from one side
to the other.
Turn the paper over.
Excessive curl The paper is too moist, has the wrong
grain direction, or is of short-grain
construction.
Verify that the appropriate media type
was selected in the printer driver.
Try printing on media from a new or
different package.
Use long-grain paper.
The paper varies from side-to-side. Turn the paper over.
ENWW Print problems 91
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