Problem Cause Solution
Jamming, damage to device The paper has cutouts or perforations. Use paper that is free of cutouts or
perforations.
Problems with feeding The paper has ragged edges. Use high-quality paper that is made for
color laser printers.
The paper varies from side-to-side. Turn the paper over.
The paper is too moist, too rough, too
heavy or too smooth, has the wrong grain
direction, or is of short-grain construction
or it is embossed or from a faulty paper
lot.
Try another kind of paper, between 100
and 250 Sheffield, 4 to 6% moisture
content.
Use long-grain paper.
Print is skewed (crooked) The media guides might be incorrectly
adjusted.
Remove all media from the input tray,
straighten the stack, and then load the
media in the input tray again. Adjust the
media guides to the width and length of
the media that you are using and try
printing again.
More than one sheet feeds at one time. The media tray might be overloaded. Remove some of the media from the tray.
See
Loading trays.
The media might be wrinkled, folded, or
damaged.
Verify that the media is not wrinkled,
folded, or damaged. Try printing on
media from a new or different package.
Device does not pull media from the
media input tray.
The device might be in manual feed
mode.
●
If Manual feed appears on the
device control-panel display,
press
(Select) to print the job.
●
Verify that the device is not in
manual feed mode and print your
job again.
The media tray might be overloaded. Remove some of the media from the tray.
See Loading trays.
The paper-length adjustment control in
Tray 2 or optional Tray 3 is set at a length
that is greater than the media size.
Adjust the paper-length adjustment
control to the correct length.
The pickup roller might be dirty or
damaged.
Contact HP Customer Care. See
HP Customer Care or the support flyer
that came in the device box.
Performance problems
Try the tips in this section if pages exit the device, but have nothing printed on them, or when the device
does not print any pages.
Problem Cause Solution
Pages print but are totally blank. The sealing tape might still be in the print
cartridges.
Verify that the sealing tape has been
completely removed from the print
cartridges.
92 Chapter 8 Problem solving ENWW
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