Problem Cause Solution
The document might contain blank
pages.
Check the document that you are printing
to see if content appears on all of the
pages.
The device might be malfunctioning. To check the device, print a
Configuration page.
Pages print very slowly. Heavier media types can slow the print
job.
Print on a different type of media.
Complex pages will print slower Proper fusing may require a slower print
speed to ensure the best print quality.
Pages did not print. The device might not be pulling media
correctly.
See Media-handling problems.
The media is jamming in the device. Clear the jam.
The USB cable might be defective or
incorrectly connected.
●
Disconnect the USB cable at both
ends and reconnect it.
●
Try printing a job that has printed in
the past.
●
Try using a different USB cable.
Other devices are running on your
computer.
The device might not share a USB port.
If you have an external hard drive or
switchbox that is connected to the same
port as the device, the other device might
be interfering. To connect and use the
device, you must disconnect the other
device or you must use two USB ports on
the computer.
ENWW Print problems 93
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