In the Troubleshooting Tools pane of the Support tab, click Contact a support specialist to open a
Web page where you can supply information about the product and receive customized support. You
can send an instant message, an e-mail, or submit a problem and view the case status online. The page
also provides telephone numbers for HP customer care centers.
Troubleshooting Tools
The following tools are available in the Maintenance Tools pane:
●
Run online diagnostics
●
Browse online information
●
Contact a support specialist
You can use the Run online diagnostics tool to communicate with an HP Web site that analyzes the
product and looks for problems. When you click the Run online diagnostics option, the Transfer printer
information to HP InstantSupport screen appears. For more information about this screen, see
Figure
2-12 Transfer printer information to HP InstantSupport? screen
When you supply your printer information to HP, either automatically or manually, the HP Instant Support
screen appears.
Figure 2-14 HP InstantSupport screen
46 Chapter 2 Software description ENWW
Software description
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