HP Customer Care
Online Services
For 24-hour access to updated HP printer-specific software, product information, and support
information using an Internet connection, go to
http://www.hp.com/support/cljcp3505.
Go to
http://www.hp.com/support/net_printing for information about the HP Jetdirect external print
server.
HP Instant Support Professional Edition (ISPE) is a suite of Web-based troubleshooting tools for desktop
computing and printing products. Go to
http://instantsupport.hp.com.
Telephone support
HP provides free telephone support during the warranty period. For the telephone number for your
country/region, see the flyer that shipped with the printer, or visit
http://www.hp.com/support/
callcenters. Before calling HP, have the following information ready: the product name and serial
number, the date of purchase, and a description of the problem.
Software utilities, drivers, and electronic information
To download the latest drivers and other software for this printer, go to
http://www.hp.com/go/
cljcp3505_software.
The Web page for the drivers is in English, but you can download the drivers themselves in several
languages.
HP direct ordering for accessories or supplies
●
United States:
http://www.hp.com/sbso/product/supplies.
●
Canada:
http://www.hp.ca/catalog/supplies
●
Europe:
http://www.hp.com/supplies
●
Asia-Pacific:
http://www.hp.com/paper/
To order genuine HP parts or accessories, go to the HP Parts Store at
http://www.hp.com/buy/parts
(U.S. and Canada only), or call 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada).
HP service information
To locate HP-Authorized Dealers, call 1-800-243-9816 (U.S.) or 1-800-387-3867 (Canada).
Outside the United States and Canada, call the customer support number for your country/region. See
the flyer that shipped in the box with the printer.
HP service agreements
Call 1-800-835-4747 (U.S.) or 1-800-268-1221 (Canada).
For extended service, call 1-800-446-0522.
HP Easy Printer Care Software
To check the printer status and settings and view troubleshooting information and online documentation,
use HP Easy Printer Care Software. You must have performed a complete software installation in order
to use the HP Easy Printer Care Software.
196 Appendix B Service and support ENWW
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