Clean the printer ............................................................................................................................... 129
Clean the printer using the printer control panel .............................................................. 129
Manage memory .............................................................................................................................. 130
Install memory DIMMs ..................................................................................................... 130
Enable memory ................................................................................................................ 133
Verify the DIMM installation ............................................................................................. 133
11 Problem solve
Basic troubleshooting checklist ........................................................................................................ 136
Factors that affect printer performance ............................................................................ 136
Control-panel messages .................................................................................................................. 137
Common causes of jams .................................................................................................................. 153
Clear jams ........................................................................................................................................ 154
Jam locations ................................................................................................................... 154
Jam recovery ................................................................................................................... 154
Clear jams from input trays .............................................................................................. 155
Clear jams from inside the product .................................................................................. 158
Clear jams from the duplexer ........................................................................................... 162
Paper-handling problems ................................................................................................................. 165
Diagnostic test pages ....................................................................................................................... 170
Printer response problems ............................................................................................................... 171
Printer control-panel problems ......................................................................................................... 174
Color-printing problems .................................................................................................................... 175
Incorrect printer output ..................................................................................................................... 177
Printer output problems ................................................................................................... 177
Guidelines for printing with different fonts ........................................................................ 178
Macintosh problems ......................................................................................................................... 179
Software program problems ............................................................................................................. 182
Print-quality troubleshooting ............................................................................................................. 183
Print-quality problems associated with media .................................................................. 183
Overhead transparency defects ....................................................................................... 183
Print-quality problems associated with the environment .................................................. 184
Print quality problems associated with jams .................................................................... 184
Print-quality problems associated with toner buildup inside the printer ........................... 184
Print-quality-troubleshooting pages ................................................................................. 184
Calibrate the printer ......................................................................................................... 185
Appendix A Supplies and accessories
Parts and supplies ............................................................................................................................ 188
Ordering by using the embedded Web server .................................................................................. 189
Appendix B Service and support
Hewlett-Packard limited warranty statement .................................................................................... 192
Customer self repair warranty service .............................................................................................. 193
Limited warranty for print cartridges and image drums .................................................................... 194
Color LaserJet Image Fuser Kit and Image Transfer Kit Limited Warranty Statement .................... 195
HP Customer Care ........................................................................................................................... 196
HP maintenance agreements ........................................................................................................... 198
On-site service agreements ............................................................................................. 198
ENWW vii
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