Help ................................................................................................................................... 49
Device settings .................................................................................................................. 50
Device information ............................................................................................ 50
Paper handling .................................................................................................. 51
Print quality ....................................................................................................... 51
Paper types ....................................................................................................... 51
System setup .................................................................................................... 52
Service .............................................................................................................. 52
Print settings ...................................................................................................................... 52
Printing .............................................................................................................. 52
PCL 5e .............................................................................................................. 52
PCL 6 ................................................................................................................ 52
PostScript .......................................................................................................... 53
Network settings ................................................................................................................ 53
Embedded Web server ....................................................................................................................... 54
Open the embedded Web server ....................................................................................... 54
Status tab ........................................................................................................................... 55
Settings tab ........................................................................................................................ 55
Networking tab ................................................................................................................... 55
Links .................................................................................................................................. 56
Replace the print cartridge ................................................................................................................. 57
Redistribute toner ............................................................................................................................... 59
Clean the printer ................................................................................................................................. 60
Clean the print-cartridge area ............................................................................................ 60
Clean the printer media path ............................................................................................. 61
Clean the pickup roller (tray 1) ........................................................................................................... 63
Clean the pickup roller (tray 2) ........................................................................................................... 66
EconoMode ........................................................................................................................................ 72
7 Problem solving
Finding the solution ............................................................................................................................ 74
Step 1: Is the printer set up correctly? ............................................................................... 74
Step 2: Is the Ready light on? ............................................................................................ 74
Step 3: Can you print a demo page? ................................................................................. 74
Step 4: Is the print quality acceptable? .............................................................................. 75
Step 5: Is the printer communicating with the computer? .................................................. 75
Step 6: Does the printed page look like you expected? ..................................................... 75
Contact HP support ........................................................................................................... 75
Status-light patterns ........................................................................................................................... 76
Common Macintosh problems ............................................................................................................ 83
HP postscript level 3 emulation errors ................................................................................................ 86
Media problem solving ....................................................................................................................... 87
Printed page is different than what appeared on screen .................................................................... 89
Garbled, incorrect, or incomplete text ................................................................................ 89
Missing graphics or text, or blank pages ........................................................................... 89
Page format is different than on another HP LaserJet printer ........................................... 90
Graphics quality ................................................................................................................. 90
Printer software problems .................................................................................................................. 91
Improve print quality ........................................................................................................................... 92
Light print or faded ............................................................................................................. 92
ENWW v
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