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Chapter 4 Troubleshooting Display Messages
ERROR: PROGRAM
NEEDS MORE FLASH
The printer requires more flash
memory in order to run the
downloaded program.
Add flash memory or use a smaller
emulation program.
ERROR: PROGRAM
NOT COMPATIBLE
The printer is not compatible
with the downloaded program.
Use the correct emulation software
option(s) for this model printer.
ERROR: PROGRAM
NOT VALID
The printer does not see a
program in flash memory.
There is no program in printer memory.
Download the emulation.
ERROR: SECURITY PAL
NOT DETECTED
The security PAL is not present
or has failed.
1. Check the security PAL at location
U54 on the CMX controller board. If
the PAL is absent, install the correct
PAL. If a security PAL is present,
replace it.
2. Power on the printer. If the message
appears, replace the CMX controller
board. Record the message and
return it with the defective board.
ERROR: SHORT AT
ADDRESS XXXX
Hardware failure in DRAM or
CMX controller circuitry.
Download the program again. If the
message occurs again, replace the
DRAM. If message occurs with new
memory, replace the CMX controller
board. Record the message and return it
with defective CMX board.
ERROR: WRITING
TO FLASH
Hardware or software fault in
flash memory.
Replace flash memory. If message occurs
with new memory, replace the CMX
controller board. Record the message and
return it with defective CMX board.
ERROR: WRONG
CHECKSUM
The printer received the
complete program but the
checksum did not match. The
data may have been corrupted
during download.
1. Power off the printer. Download the
program again from the beginning. If
the messages appears, replace the
DRAM.
2. Download the program using a new
software diskette. If the messages
appears, replace the flash memory.
3. Download the program. If the
messages appears, replace the CMX
controller board. Record the
message and return it with defective
CMX board.
ERROR OCCURRED
FLUSHING QUEUES *
An interim message that
displays while the printer
discards host data it cannot use
because a fault condition exists.
While this message displays,
the asterisk (*) rotates.
Wait. When the asterisk (*) stops rotating,
a different fault message will appear:
troubleshoot the final message.
Table 2. Message List
Message Explanation Solution
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