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Chapter 4 Troubleshooting Display Messages
FIRMWARE ERROR Application software tried to
perform an illegal printer
function or damaged memory is
detected on the CMX controller
board. If the message appears
at power-up, replace the CMX
controller board. Record the
message and return it with
defective CMX board.
1. Cycle power. Run the print job. If the
message appears, download the
emulation software again (page 129).
2. Cycle power. Run the print job again.
If the message appears, replace the
flash memory.
3. Cycle power. Run the print job again.
If the message appears, replace the
CMX controller board. Record the
message and return it with defective
CMX board.
4. Power on the printer. Run the print
job again. If the message still
appears, there is an application
software error. Use your local support
procedure to request assistance.
FRAMING ERROR The printed output may contain
random ! (exclamation point)
characters.
1. Make a configuration printout. Set
printer serial interface parameters to
match host configuration settings for
Data Protocol, Baud Rate, Data Bits,
Stop Bits, Parity, Data Terminal
Ready, and Request to Send.
2. Send a print job to the printer. If the
message appears, go to
Communications Failures, page
83.
FREEFORM OFF This message can appear if a
control panel key is stuck in the
down position. Check the
control panel for stuck key(s).
1. Release stuck keys. Determine and
correct what made the key(s) stick.
2. Cycle power: power off the printer,
wait 15 seconds, power on the
printer. If the message appears,
replace the control panel.
FREEFORM ON: OFF
HOLD KEY @ PWRUP
This message appears if the
freeform feature is enabled.
This feature is for
manufacturing use only and is
never used by the customer or
field maintenance personnel.
1. Power off the printer. Hold any
control panel key down and power on
the printer. Hold the key down until
the printer powers up and the
message FREEFORM OFF appears
on the LCD.
2. If the message reappears after doing
step 1, replace the CMX controller
board. Record the message and
return it with defective CMX board.
Table 2. Message List
Message Explanation Solution
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