Checklist for solving fax problems ........................................................................... 268
What type of phone line are you using? .................................................... 268
Are you using a surge-protection device? .................................................. 268
Are you using a phone company voice-messaging service or an answering
machine? .............................................................................................. 269
Does your phone line have a call-waiting feature? ...................................... 269
Check fax accessory status ..................................................................................... 270
General fax problems ............................................................................................ 271
Use Fax over VoIP networks .................................................................................... 272
Problems with receiving faxes ................................................................................. 273
Problems with sending faxes ................................................................................... 275
Fax error codes .................................................................................................... 277
Fax error messages on the product control panel ...................................................... 277
Send-fax messages ................................................................................. 278
Receive-fax messages ............................................................................. 279
Service settings ..................................................................................................... 280
Settings in the Troubleshooting menu ........................................................ 280
Solve product software problems (Windows) ........................................................................... 281
A print driver for the product is not visible in the Printer folder .................................... 281
An error message was displayed during the software installation ................................ 281
The product is in Ready mode, but nothing prints ...................................................... 281
Solve product software problems (Mac OS X) .......................................................................... 283
The product name does not appear in the product list in the Print & Fax or the Print &
Scan list ............................................................................................................... 283
A print job was not sent to the product that you wanted ............................................. 283
When connected with a USB cable, the product does not appear in the Print & Fax or
the Print & Scan list after the driver is selected .......................................................... 283
Remove software (Windows) ................................................................................................. 285
Remove the print driver (Mac OS X) ....................................................................................... 286
Index ............................................................................................................................... 287
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