Table 2-52 Image defect examples (continued)
Problem Image example Solution
Dropouts
1. Make sure that the environmental specifications for the product are being met.
2. Try using a smoother paper.
3. If the transfer roller is deformed or damaged, replace the roller.
4. The high-voltage contact of the static eliminator with the toner cartridge might
be dirty. Clean the contact.
5. The photosensitive drum, primary charging roller, or developing roller might
be damaged. Replace the toner cartridge.
6. The fuser film might be scratched or dirty. Replace the fuser.
7. The high-voltage power supply might be damaged. Replace the high-voltage
power supply.
Lines
A
A
A
A
A
B
B
B
B
B
C
C
C
C
C
a
a
a
a
a
c
c
c
c
c
b
b
b
b
b
1. Print a few more pages to see if the problem corrects itself.
2. Clean the inside of the product and run a cleaning page to clean the fuser.
3. The photosensitive drum might be scratched. Replace the toner cartridge.
4. The fuser-inlet guide might be dirty. Clean the guide.
5. The fuser film might be scratched. Replace the fuser.
Horizontal lines
A
A
A
A
A
B
B
B
B
B
C
C
C
C
C
a
a
a
a
a
c
c
c
c
c
b
b
b
b
b
1. The photosensitive drum might be scratched. Replace the toner cartridge.
2. The fuser film might be dirty or damaged. Replace the fuser.
ENWW
Solve image-quality problems
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