Envelopes jam or will not feed in the product .................................................................. 405
Output is curled or wrinkled ............................................................................................. 406
Product will not duplex or duplexes incorrectly ................................................................ 406
Use manual print modes .................................................................................................................. 408
Solve image-quality problems .......................................................................................................... 410
Image defects table ......................................................................................................... 410
Clean the product ............................................................................................................................. 416
Clean the paper path ....................................................................................................... 416
Solve performance problems ........................................................................................................... 417
Solve connectivity problems ............................................................................................................. 418
Solve direct-connect problems ........................................................................................ 418
Solve network problems .................................................................................................. 418
Service mode functions .................................................................................................................... 420
Service menu ................................................................................................................... 420
Product resets .................................................................................................................. 423
Restore factory-set defaults ............................................................................ 423
Hard disk initialization (optional) ..................................................................... 423
NVRAM initialization ........................................................................................ 423
Product cold reset .......................................................................................... 424
Product updates ............................................................................................................................... 424
4 Parts and diagrams
Order parts, accessories, and supplies ............................................................................................ 426
Part numbers .................................................................................................................................... 427
Accessories ..................................................................................................................... 427
Print cartridges and toner collection unit .......................................................................... 427
Memory ............................................................................................................................ 427
Cables and interfaces ...................................................................................................... 427
Customer self repair (CSR) parts .................................................................................... 428
Service maintenance kits ................................................................................................. 428
Unique components ......................................................................................................... 429
Screws .............................................................................................................................................. 430
How to use the parts lists and diagrams .......................................................................................... 431
External covers, panels, and doors .................................................................................................. 432
Right door assembly ......................................................................................................................... 434
Front door assembly ......................................................................................................................... 436
Internal components ......................................................................................................................... 438
Internal components (1 of 7) ............................................................................................ 438
Internal components (2 of 7) ............................................................................................ 440
Internal components (3 of 7) ............................................................................................ 442
Internal components (4 of 7) ............................................................................................ 444
Internal components (5 of 7) ............................................................................................ 446
Internal components (6 of 7) ............................................................................................ 448
ENWW xiii
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