Secure the embedded Web server .................................................................................... 71
Manage supplies ................................................................................................................................ 72
Check and order supplies .................................................................................................. 72
Replace supplies ............................................................................................................... 73
Clean the product .............................................................................................................. 75
Firmware updates .............................................................................................................. 76
11 Problem solve
Problem-solving checklist ................................................................................................................... 78
Control-panel messages .................................................................................................................... 80
Alert and warning messages ............................................................................................ 80
Critical error messages ...................................................................................................... 81
Control-panel display problems .......................................................................................................... 83
Clear jams .......................................................................................................................................... 83
Causes of jams .................................................................................................................. 83
Where to look for jams ....................................................................................................... 84
Clear jams from the input-tray areas ................................................................................. 84
Clear jams from the output bin ........................................................................................... 87
Clear jams from the print-cartridge area ............................................................................ 88
Avoid repeated jams ......................................................................................................... 89
Solve image-quality problems ............................................................................................................ 90
Print problems .................................................................................................................... 90
Copy problems ................................................................................................................... 96
Scan problems ................................................................................................................. 100
Optimize and improve image quality ................................................................................ 102
Solve connectivity problems ............................................................................................................. 104
Solve direct-connection problems .................................................................................... 104
Network problems (network models only) ........................................................................ 104
Solve software problems .................................................................................................................. 106
Solve common Windows problems ................................................................................. 106
Solve common Macintosh problems ................................................................................ 106
Appendix A Accessories and ordering information
Supplies ............................................................................................................................................ 110
Cable and interface accessories ...................................................................................................... 110
Appendix B Service and support
Hewlett-Packard limited warranty statement .................................................................................... 111
Customer self repair warranty service .............................................................................................. 112
Print cartridge limited warranty statement ........................................................................................ 113
HP Customer Care ........................................................................................................................... 114
Online Services ................................................................................................................ 114
Telephone support ........................................................................................................... 114
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