Clean the exterior ................................................................................................... 97
Product updates ..................................................................................................................... 97
9 Solve problems ............................................................................................................... 99
Self help ............................................................................................................................. 100
Solve problems checklist ....................................................................................................... 101
Step 1: Make sure that the product is set up correctly ................................................ 101
Step 2: Check the cabling or wireless connection (network models only) ...................... 101
Step 3: Check to see if any control-panel lights are lit ................................................ 101
Step 4: Check the paper ........................................................................................ 102
Step 5: Check the software ..................................................................................... 102
Step 6: Test print functionality ................................................................................. 102
Step 7: Check the supplies ..................................................................................... 102
Step 8: Try sending a print job from a computer ....................................................... 102
Factors that affect product performance .................................................................................. 103
Restore factory settings ......................................................................................................... 104
Interpret control panel light patterns ........................................................................................ 105
Status alert messages ............................................................................................................ 108
Paper feeds incorrectly or becomes jammed ............................................................................ 114
The product does not pick up paper ........................................................................ 114
The product picks up multiple sheets of paper ........................................................... 114
Prevent paper jams ................................................................................................ 114
Clear jams ........................................................................................................... 115
Improve print quality ............................................................................................................. 119
Use the correct paper type setting in the printer driver ............................................... 119
Adjust color settings in the printer driver ................................................................... 120
Use paper that meets HP specifications .................................................................... 121
Print a cleaning page ............................................................................................ 122
Calibrate the product to align colors ........................................................................ 122
Check the print cartridges ...................................................................................... 123
The product does not print or it prints slowly ............................................................................ 127
The product does not print ...................................................................................... 127
The product prints slowly ........................................................................................ 127
Solve connectivity problems ................................................................................................... 128
Solve direct-connect problems ................................................................................. 128
Solve network problems ......................................................................................... 128
Solve wireless network problems ............................................................................................ 130
Wireless connectivity checklist ................................................................................ 130
The product does not print after the wireless configuration completes ........................... 130
The product does not print, and the computer has a third-party firewall installed ........... 131
The wireless connection does not work after moving the wireless router or product ........ 131
viii ENWW
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