Solve image-quality problems
This section helps you define print-quality problems and what to do to correct them. Often print-quality
problems can be handled easily by making sure that the product is maintained, using paper that meets
HP specifications, or running a cleaning page.
Image defects table
The following examples illustrate problems that would affect all the pages that you print, whether you
print in color or in black only. The topics that follow list the typical cause and solution for each of these
examples.
Problem Sample Cause Solution
Print is light or faded on entire
page.
Poor contact exist between the
ITB and the product ground
contacts.
●
Clean the grounding contacts.
If the problem remains after
cleaning, check the contacts for
damage. Replace any
deformed or damaged parts.
●
Replace the ITB.
●
If the problem persists, replace
the product.
Poor contact exists in the T1
bias and the ITB.
●
Clean the contacts. If the
problem remains after
cleaning, check the contacts for
damage. Replace any
deformed or damaged parts.
●
Replace the ITB.
●
If the problem persists, replace
the product.
Poor contact with the
secondary transfer roller.
●
Clean the contacts (product
and secondary transfer roller).
If the problem remains after
cleaning, check the contacts for
damage. Replace any
deformed or damaged parts.
●
If the problem persists, replace
the rear door assembly.
ENWW
Solve image-quality problems
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