Interpret control panel messages
Control panel message types
The control panel messages indicate the current product status or situations that might require action.
Alert and warning messages appear temporarily and might require you to acknowledge the message
by pressing the OK button to resume or by pressing the Cancel
button to cancel the job. With
certain warnings, the job might not complete or the print quality might be affected. If the alert or
warning message is related to printing and the auto-continue feature is on, the product will attempt to
resume the printing job after the warning has appeared for 10 seconds without acknowledgement.
Critical error messages can indicate some kind of failure. Turning off and then turning on the power
might fix the problem. If a critical error persists, the product might require service.
Status-alert messages appear on the computer screen (in addition to control panel messages) when
the product has certain problems. If a status-alert message is available, a
appears in the Status
alert column in the following table.
Control panel messages
Control panel message Status alert Description Recommended action
10.XXXX Supply error
The e-label for one of the print
cartridges cannot be read or is
missing.
● 10.0000 = black e-label
error
● 10.0001 = cyan e-label
error
●
10.0002 = magenta e-label
error
●
10.0003 = yellow e-label
error
● 10.1000 = black e-label is
missing
●
10.1001 = cyan e-label is
missing
●
10.1002 = magenta e-label
is missing
● 10.1003 = yellow e-label is
missing
Reinstall the print cartridge.
Turn the product off and then
on.
If the problem is not solved,
replace the print cartridge.
49 Error
Turn off then on
The product experienced an
internal error.
Turn the product off, wait at
least 30 seconds, and then turn
the product on and wait for it to
initialize.
If you are using a surge
protector, remove it. Plug the
product directly into the wall
socket. Turn the product power
on.
84 Chapter 2 Solve problems ENWW
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