Control panel message Status alert Description Recommended action
Cyan in wrong position
The print cartridge is installed in
the incorrect slot.
Make sure that each print
cartridge is installed in the
correct slot. From front to back,
the print cartridges are installed
in this order: black, cyan,
magenta, and yellow.
Cyan Very Low
The print cartridge is at the end
of its useful life, and the At Very
Low menu item in the System
Setup menu is set to Continue.
To ensure optimal print quality,
HP recommends replacing the
print cartridge at this point. You
can continue printing until you
notice a decrease in print
quality. Actual cartridge life may
vary.
Once an HP supply has reached
“very low”, HP's premium
Protection Warranty on that
supply has ended. All print
defects or cartridge failures
incurred when an HP supply is
used in continue at very low
mode will not be considered to
be defects in materials or
workmanship in the supply
under the HP Print Cartridge
Warranty Statement.
Device error
Press [OK]
An internal error occurred. Press the OK button to resume
the job.
Front door open
The product front door is open. Close the door.
If the problem is not solved,
follow these steps.
1. Reconnect the connector of
the DC controller PCA
(J115).
2. Check the sensor flag of
the front door. If the sensor
flag is damaged, replace
the front door unit.
Genuine HP supply installed A genuine HP supply was
installed. This message will
appear briefly after the supply is
installed and then be replaced
by the message Ready.
No action necessary.
Incorrect supplies
More than one print cartridge is
installed in the incorrect slot.
Be sure that each print cartridge
is in the correct slot. From front
to back, the print cartridges are
installed in this order: black,
cyan, magenta, yellow.
Install <Color> cartridge
The print cartridge is either not
installed or not correctly
installed in the product.
Install the print cartridge.
ENWW Tools for troubleshooting 89
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