General topic Questions
Covers ● Is the front cover closed?
Condensation
●
Does condensation occur following a temperature change (particularly in
winter following cold storage)? If so, wipe affected parts dry or leave the
product on for 10 to 20 minutes.
●
Was a print cartridge opened soon after being moved from a cold to a warm
room? If so, allow the print cartridge to sit at room temperature for 1 to 2
hours.
Miscellaneous ● Check for and remove any non-HP components (print cartridges, memory
modules, and EIO cards) from the product.
●
If the hardware or software configuration has not changed or the problem is
not associated with any specific software, see the complete service manual
for this product.
●
Remove the product from the network and ensure that the failure is
associated with the product before beginning troubleshooting.
● For any print-quality issues, calibrate the product.
ENWW Troubleshooting process 63
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