Toner smear
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If toner smears appear on the leading edge of the media,
the media guides might be dirty. Wipe the media guides
with a dry, lint-free cloth.
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Check the media type and quality.
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The fuser temperature might be too low. In your printer
driver, make sure the appropriate media type is selected.
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Place the product in quiet mode, and send the print job
again. See
Quiet mode settings on page 56.
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Install a new genuine HP print cartridge.
Loose toner
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The fuser temperature might be too low. In your printer
driver, make sure the appropriate media type is selected.
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Clean the inside of the product.
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Check the media type and quality.
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Place the product in quiet mode, and send the print job
again. See
Quiet mode settings on page 56.
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Plug the printer directly into an AC outlet instead of into a
power strip.
Vertical repetitive defects
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The print cartridge might be damaged. If a repetitive mark
occurs at the same spot on the page, install a new
genuine HP print cartridge.
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The internal parts might have toner on them. If the defects
occur on the back of the page, the problem will probably
correct itself after a few more printed pages.
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In your printer driver, make sure the appropriate media
type is selected.
Misformed characters
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If characters are improperly formed, producing hollow
images, the media stock might be too slick. Try a different
media.
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If characters are improperly formed, producing a wavy
effect, the product might need service. Print a
configuration page. If the characters are improperly
formed, contact an HP-authorized dealer or service
representative.
ENWW Solve image-quality problems 93
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