4. If you are using the roll-to-free-fall configuration, check that the knob is released to ensure substrate
tension.
When printing in the roll-to-free-fall configuration and you see diagonal smears of ink, the substrate
may have been badly loaded; or the tension roller may be causing wrinkles in the substrate. In the latter
case, you can try using the tension roller knob to reduce the pressure that the roller exerts on the
substrate, as shown below:
To restore the tension roller pressure to normal, pull the knob and turn it as shown below.
5. Reload the substrate and try to minimize skew while loading. Check that you are loading the substrate
using the correct procedure.
6. If you have experienced a substrate crash because the lateral edge of the substrate in the print zone is
not flat enough, and is raised or even partially cut because you are not using edge holders, then you are
recommended to use them.
NOTE: If you are already using edge holders, check that they are correctly positioned (see The
substrate edge holders on page 30).
7. Try reducing the drying power and curing temperature.
ENWW Printing issues 225
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