●
Check that the O-rings in the primer ports are not broken or damaged. Replace the primer if any O-ring
is missing or dented.
●
Replace the primer. See
Replace a primer on page 183.
If none of these actions resolve the problem, call your service representative.
If you see the message 46.01.0Y:01 – Primer 0Y signal fail, run the primer diagnostic test from the Print
Care window to confirm the cause of the error.
If the test instructs you to replace the primer, replace it. See
Replace a primer on page 183. Otherwise, call
your service representative with the test results at hand.
Printhead health troubleshooting
There are two diagnostics to check the status of the printheads: the printhead status plot and the drop
detector diagnostics in Print Care. Always use both, as they provide complementary information.
Printhead status plot
To print the printhead status plot, go to the Internal Print Server, select Printer > Printhead cleaning and
press the Print button.
The following image is printed.
252 Chapter 11 Troubleshoot ink cartridge and printhead issues ENWW
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