Solve scan problems................................................................................................................97
Scanner did nothing............................................................................................................98
Scan takes too long............................................................................................................98
Part of the document did not scan or text is missing..........................................................98
Text cannot be edited.........................................................................................................99
Error messages appear....................................................................................................100
Scanned image quality is poor.........................................................................................100
Scan defects are apparent...............................................................................................101
Solve fax problems.................................................................................................................102
The fax test failed.............................................................................................................102
Solve problems using Web Services and HP websites .........................................................115
Solve problems using Web Services................................................................................115
Solve problems using HP websites..................................................................................116
Solve memory device problems.............................................................................................116
The printer cannot read the memory device.....................................................................117
The printer cannot read photos on the memory device....................................................117
Solve wired (Ethernet) network problems...............................................................................117
General network troubleshooting......................................................................................117
Solve wireless problems.........................................................................................................118
Basic wireless troubleshooting.........................................................................................118
Advanced wireless troubleshooting..................................................................................119
Step 1: Make sure your computer is connected to your network................................119
Step 2: Make sure that the printer is connected to your network...............................120
Step 3: Check to see if the firewall software is blocking communication....................121
Step 4: Make sure the printer is online and ready......................................................122
Step 5: Make sure the wireless version of the printer is set as the default printer
driver (Windows only).................................................................................................122
Step 6: Make sure your computer is not connected to your network over a Virtual
Private Network (VPN)................................................................................................123
After resolving the problems ......................................................................................123
Configure your firewall software to work with the printer........................................................124
Solve printer management problems......................................................................................125
Embedded web server cannot be opened........................................................................125
Troubleshoot installation issues.............................................................................................126
Hardware installation suggestions....................................................................................126
HP software installation suggestions................................................................................127
Solve network problems...................................................................................................127
Understand the Printer Status Report....................................................................................128
Understand the network configuration page...........................................................................129
Clear jams...............................................................................................................................131
Clear paper jams..............................................................................................................131
Avoid paper jams..............................................................................................................134
A Technical information
Warranty information..............................................................................................................135
Hewlett-Packard limited warranty statement....................................................................136
Ink cartridge warranty information....................................................................................137
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