5 Solve a problem
The information in General troubleshooting tips and resources on page 53 suggests solutions to
common problems. If your printer is not operating correctly and those suggestions did not solve your
problem, try using the HP support services to obtain assistance.
This section contains the following topics:
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HP support
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General troubleshooting tips and resources
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Solve printer problems
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Print quality troubleshooting
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Solve paper-feed problems
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Solve problems using HP ePrint and HP websites
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Configure your firewall software to work with the printer
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Solve printer management problems
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Solve network problems
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Troubleshoot installation issues
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Understand the Printer Status Report
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Understand the network configuration page
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Printhead maintenance
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Uninstall and reinstall the HP software
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Clear jams
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Control panel lights reference
ENWW 49
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