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Resume: Continue a paused print job.
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Pause Printer: Pause all print jobs in the print queue.
d. If you made any changes, try to print again.
4. Restart the computer.
Fix print quality issues
Step-by-step instructions for resolving most print quality issues. Troubleshoot print quality issues online
Read general instructions in the Help for resolving print quality issues
NOTE: To avoid print quality problems, always turn the printer off using the On button, and wait until the
On button light goes out before you pull the plug or turn off a power strip. This allows the printer to move the
cartridges to a capped position, where they are protected from drying out.
To improve print quality (Windows)
1. Make sure you are using original HP ink cartridges.
2. Check the printer software to make sure you have selected the appropriate paper type from the Media
drop-down list and print quality from the Quality Settings drop-down list.
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In the printer software, click Print, Scan, & Fax and then click Set Preferences to access the print
properties.
3. Check the estimated ink levels to determine if the cartridges are low on ink. For more information, see
Check the estimated ink levels. If the ink cartridges are low on ink consider replacing them.
4. Align the cartridges.
To align the cartridges from the printer software
NOTE: Aligning the cartridges ensures the high-quality output. The HP All-in-One prompts you to align
the cartridges every time you install a new cartridge. If you remove and reinstall the same ink cartridge,
the HP All-in-One will not prompt you to align the ink cartridges. The HP All-in-One remembers the
alignment values for that ink cartridge, so you do not need to realign the ink cartridges.
a. Load letter or A4 unused plain white paper into the paper tray.
b. Depending on your operating system, do one of the following to open the printer software:
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Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select
the printer name.
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Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and
then select the printer name.
●
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select
All Programs, click HP, click the folder for the printer, and then select the icon with the
printer's name.
c. In the printer software, click Print, Scan, & Fax, and then click Maintain Your Printer to access the
Printer Toolbox.
d. In Printer Toolbox, click Align Printheads on the Device Services tab. The printer prints an
alignment sheet.
90 Chapter 10 Solve a problem ENWW
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