Turn on or off the wireless capability of the printer ........................................................................ 71
Change network settings .................................................................................................................................... 72
Use Wi-Fi Direct ................................................................................................................................................... 73
9 Printer management tools ........................................................................................................................... 76
Toolbox (Windows) .............................................................................................................................................. 76
HP Utility (OS X) ................................................................................................................................................... 76
Embedded web server ......................................................................................................................................... 76
About cookies .................................................................................................................................... 77
Open the embedded web server ....................................................................................................... 77
Embedded web server cannot be opened ........................................................................................ 78
10 Solve a problem ......................................................................................................................................... 80
Jams and paper-feed issues ................................................................................................................................ 80
Clear a paper jam ............................................................................................................................... 80
Read general instructions in the Help for clearing paper jams ..................................... 80
Clear a print carriage jam .................................................................................................................. 84
Read general instructions in the Help for clearing a print carriage jams ...................... 84
Learn how to avoid paper jams ......................................................................................................... 84
Solve paper-feed problems .............................................................................................................. 85
Printing issues ..................................................................................................................................................... 86
Fix problems with page not printing (unable to print) ..................................................................... 86
Read general instructions in the Help for unable to print issues .................................. 86
Fix print quality issues ...................................................................................................................... 90
Read general instructions in the Help for resolving print quality issues ...................... 90
Copy issues .......................................................................................................................................................... 93
Scan issues ........................................................................................................................................................... 94
Fax issues ............................................................................................................................................................. 94
Run the fax test ................................................................................................................................. 94
What to do if the fax test failed ........................................................................................................ 95
Troubleshoot fax problems. ............................................................................................................. 99
Read general instructions in the Help for specific fax problems ..................................................... 99
The display always shows Phone Off Hook .................................................................... 99
The printer is having problems sending and receiving faxes ........................................ 99
The printer cannot receive faxes, but can send faxes ................................................. 101
The printer cannot send faxes, but can receive faxes ................................................. 102
Fax tones are recorded on my answering machine ..................................................... 102
The computer cannot receive faxes (HP Digital Fax) ................................................... 103
Network and connection issues ........................................................................................................................ 103
Fix wireless connection ................................................................................................................... 103
Find network settings for wireless connection .............................................................................. 103
viii ENWW
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