Press the OK button, select Information and then press the OK button. Press right
arrow
to select Network Config Page and then press the OK button.
Check your Web browser
• Make sure the Web browser meets the minimum system requirements. For more
information, see
System requirements.
• If your Web browser uses any proxy settings to connect to the Internet, try turning
off these settings. For more information, see the documentation available with your
Web browser.
• Make sure JavaScript and cookies are enabled in your Web browser. For more
information, see the documentation available with your Web browser.
Check the printer IP address
• To check the IP address of the printer, obtain the IP address by printing a network
configuration page. Touch right arrow
, select Information , and then select
Network Config Page.
• Ping the printer using the IP address from the command prompt.
For example, if the IP address is 123.123.123.123, type the following at the MS-
DOS prompt:
C:\>Ping 123.123.123.123
Or, in Mac OS X, use one of the following methods:
ƕ Open Terminal (available in the Applications > Utilities folder) and type the
following: ping 123.123.123
ƕ Open the Network Utility (available in the Applications > Utilities folder) and
click the Ping tab.
If a reply appears, the IP address is correct. If a time-out response appears, the IP
address is incorrect.
Troubleshoot installation issues
If the following topics do not help, see HP support for information about HP support.
•
Hardware installation suggestions
•
HP software installation suggestions
•
Solve network problems
Hardware installation suggestions
Check the printer
• Make sure that all packing tape and material have been removed from outside and
inside the printer.
• Make sure that the printer is loaded with paper.
• Make sure that no lights are on or blinking except the Ready light, which should be
on. If the Attention light is blinking, check for messages on the printer control panel.
Troubleshoot installation issues
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