HP PageWide Pro 452dn

Problem-solving checklist
Follow these steps when trying to solve a problem with the product.
●
Check that the product power is on
●
Check the control panel for error messages
●
Test print functionality
●
Try sending a print job from a computer
●
Factors that aect product performance
Check that the product power is on
1. If the power button is not lit, press it to turn the product on.
2. If the power button does not seem to work, ensure that the power cable is connected to both the
product and the electrical or AC outlet.
3. If the product is still not powering up, check the power source by connecting the power cable to a
dierent electrical or AC outlet.
Check the control panel for error messages
The control panel should indicate ready status. If an error message appears, resolve the error.
Test print functionality
1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or
touch the dashboard area on the home screen).
2.
On the control panel dashboard, touch .
3. Touch Reports , and then touch Printer Status Report to print a test page.
4. If the report does not print, make sure paper is loaded in the tray, and check the control panel to see if
paper is jammed inside the product.
NOTE: Make sure the paper in the tray meets specications for this product.
Try sending a print job from a computer
1. Use a word-processing program to send a print job to the product.
2. If the job does not print, make sure you selected the correct printer driver.
3. Uninstall and then reinstall the product software.
Factors that aect product performance
Several factors aect the time it takes to print a job:
●
The software program that you are using and its settings
●
The use of special paper (such as heavy paper and custom-size paper)
ENWW Problem-solving checklist 65