Solve network problems ................................................................................................................... 82
Poor physical connection ................................................................................................ 82
The computer is using the incorrect IP address for the product .................................... 82
The computer is unable to communicate with the product ........................................... 82
The product is using incorrect link and duplex settings for the network ...................... 83
New software programs might be causing compatibility problems .............................. 83
The computer or workstation might be set up incorrectly ............................................ 83
The product is disabled, or other network settings are incorrect ................................. 83
Wireless network issues ...................................................................................................................................... 83
Wireless connectivity checklist ......................................................................................................... 83
The product does not print, and the computer has a third-party rewall installed ........................ 84
The wireless connection does not work after moving the wireless router or product .................... 84
Cannot connect more computers to the wireless product ............................................................... 84
The wireless product loses communication when connected to a VPN ........................................... 85
The network does not appear in the wireless networks list ............................................................ 85
The wireless network is not functioning ........................................................................................... 85
Product software issues (Windows) .................................................................................................................... 85
Product software issues (OS X) ........................................................................................................................... 87
A print job was not sent to the product that you wanted ................................................................. 87
You are using a generic printer driver when using a USB connection .............................................. 87
8 Service and support ..................................................................................................................................... 88
Customer support ................................................................................................................................................ 89
HP limited warranty statement ........................................................................................................................... 90
UK, Ireland, and Malta ....................................................................................................................... 91
Austria, Belgium, Germany, and Luxemburg .................................................................................... 91
Belgium, France, and Luxemburg ..................................................................................................... 92
Italy .................................................................................................................................................... 93
Spain .................................................................................................................................................. 93
Denmark ............................................................................................................................................ 94
Norway .............................................................................................................................................. 94
Sweden .............................................................................................................................................. 94
Portugal ............................................................................................................................................. 95
Greece and Cyprus ............................................................................................................................. 95
Hungary ............................................................................................................................................. 95
Czech Republic ................................................................................................................................... 96
Slovakia ............................................................................................................................................. 96
Poland ................................................................................................................................................ 96
Bulgaria ............................................................................................................................................. 97
Romania ............................................................................................................................................. 97
Belgium and the Netherlands ........................................................................................................... 97
viii ENWW
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