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Warranty Documentation Team Saved date: 04/29/03 10:10 AM
File name: 337484-001.doc
Mail-in Service
If the support specialist determines that hardware repair for your notebook
computer is necessary, we will pick up (available in select regions), repair, and
return the computer for during the Limited Warranty period.
The pickup and delivery service utilizes a central repair facility to provide the
highest level of repair quality. The central facility has quick access to the HP
central parts inventory, proper diagnostic equipment, a controlled environment,
and a remanufacturing-like process to ensure quality.
If you have questions about packaging requirements when returning your
computer for repair, contact customer support. If your notebook is not packaged
properly, you will be responsible for any damage that occurs during shipping.
A worldwide warranty program applicable to notebooks is available to assist
you when you travel to a participating country, different from the country of
purchase. For a list of participating countries and program details, refer to the
website at www.hp.com.
Mail-in Service with an Authorized Service Provider
You also have the option to carry your computer into an authorized retailer for
repair. To locate a repair facility in your local area, please call the customer
support center.
Service Upgrades and Extended Warranties
A variety of service upgrades are available for your product.* For information
on service upgrades, please refer to the Worldwide Phone Numbers booklet.
*Available in select regions. Service upgrades purchased in one country are
NOT transferable to another country.
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