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Warranty Documentation Team Saved date: 04/29/03 10:10 AM
File name: 337484-001.doc
Software Technical Support
Free software technical support is available for the first 30 days from the date of
purchase, or 90 days just for registering your product. Software technical
support is defined as issues/questions about the Operating System, bundled
software, and “how-to” installation and configuration questions. After the free
software support period, software technical support will be available for a fee
(see “Obtaining Technical Support After My Technical Support Period
Expires”). In addition, HP offers a one-year software technical support
extension for $59.95* (U.S.), which provides telephone technical support for all
preinstalled software that came with your HP computer. To order a one-year
software technical support extension, please contact technical support (see
Worldwide Phone Numbers booklet).
*Subject to change without notice.
Obtaining Technical Support After My Technical Support Period Expires
(US only)
HP is also available to support your product after the technical support period
has ended. This out-of-warranty support will be provided on a fee basis. The fee
of $39.95* (U.S.) per incident will be charged to your credit card when you call
customer support.
*Subject to change without notice.
Obtaining Service
Replaceable Parts Program
Where available, replacement parts may be sent directly to you to fulfill your
warranty repair, which will save considerable repair time. After you call
customer support, a replaceable part can be sent directly to you. Once the part
arrives, follow the installation instructions provided. If necessary, you may
contact customer support and a technician will assist you over the phone to
ensure that the installation is quick and easy. (Available in select regions—refer
to the Worldwide Phone Numbers booklet for the correct phone number for your
region.)
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