HP Photosmart C6380

HP Photosmart C6300 All-in-One series • 9
www.hp.com/support
USB Troubleshooting
Problem: (Windows) The Microsoft Add Hardware screen appears.
Action: Cancel all screens. Unplug the USB cable, and then insert the green
HP All-in-One CD. Refer to section A.
Problem: (Windows only) You did not see the screen prompting you to
connect the USB cable.
Action: Cancel all screens. Remove, and then re-insert the green
HP All-in-One CD. Refer to section A.
Problem: (Windows only) The Device Setup Has Failed To Complete screen
appears.
Action: Unplug the device and plug it in again. Check all connections.
Make sure the USB cable is plugged into the computer. Do not plug the
USB cable into a keyboard or a non-powered USB hub. Refer to section A.