Solving USB Flash Drive Problems .................................................................................................. 179
Solving Front Panel Component Problems ...................................................................................... 180
Solving Internet Access Problems .................................................................................................... 180
Solving Software Problems .............................................................................................................. 182
Contacting Customer Support .......................................................................................................... 184
Appendix E HP PC Hardware Diagnostics .................................................................................................. 185
Why run HP PC Hardware Diagnostics ............................................................................................ 185
How to access and run HP PC Hardware Diagnostics ..................................................................... 186
Downloading HP PC Hardware Diagnostics to a USB device .......................................................... 187
Appendix F Backup and Recovery ............................................................................................................... 188
Restoring and recovering in Windows 7 ........................................................................................... 188
System Restore ............................................................................................................... 188
System Recovery ............................................................................................................. 188
System Recovery when Windows is responding ............................................ 189
System Recovery when Windows is not responding ...................................... 190
System recovery using recovery media .......................................................... 190
Creating recovery media ................................................................ 191
Using recovery media ..................................................................... 192
Backup and recovery in Windows 8 ................................................................................................. 193
Backing up your information ............................................................................................ 193
Performing a system recovery ......................................................................................... 194
Using the Windows recovery tools .................................................................. 194
Using f11 recovery tools .................................................................................. 195
Using Windows 8 operating system media (purchased separately) ............... 195
Appendix G Specifications ........................................................................................................................... 196
MT Specifications ............................................................................................................................. 196
SFF Specifications ........................................................................................................................... 197
Index ................................................................................................................................................................. 198
ix
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