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HP Pro 3420 User Manual

HP Pro 3420
139 pages
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Maintenance & Service Guide
HP Pro 3420 All-in-One Business PC

Table of Contents

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HP Pro 3420 Specifications

General IconGeneral
Tcase69.1 °C
Bus typeDMI
SteppingQ0
Processor codeSR05S
Processor cache3 MB
Processor cores2
Processor modelG630
System bus rate5 GT/s
Processor familyIntel Pentium G
Processor seriesIntel Pentium G600 Series for Desktop
Processor socketLGA 1155 (Socket H2)
Processor codenameSandy Bridge
Processor frequency2.7 GHz
Processor cache typeSmart Cache
Processor lithography32 nm
Processor manufacturerIntel
Processor front side bus- MHz
PCI Express slots version2.0
Processor operating modes64-bit
Thermal Design Power (TDP)65 W
CPU multiplier (bus/core ratio)27
Memory types supported by processorDDR3-SDRAM
Memory channels supported by processorDual
Memory clock speeds supported by processor1066 MHz
Memory bandwidth supported by processor (max)17 GB/s
Maximum internal memory supported by processor32 GB
Audio systemHD
Motherboard chipsetIntel® H61
Internal memory2 GB
Memory channelsDual-channel
Memory clock speed1333 MHz
Maximum internal memory- GB
HDD speed7200 RPM
HDD interfaceSATA
Optical drive typeDVD Super Multi
Card reader integratedYes
Total storage capacity500 GB
Number of HDDs installed1
DisplayHD+
Megapixel0.3 MP
Chassis typeAll-in-One
Power supply120 W
Cabling technology10/100Base-T(X)
Parallel ports quantity0
Discrete graphics card modelNot available
On-board graphics card modelIntel® HD Graphics
On-board graphics card base frequency850 MHz
On-board graphics card dynamic frequency (max)1100 MHz
Display diagonal20 \
Display resolution1600 x 900 pixels
Native aspect ratio16:9
Contrast ratio (typical)1000:1
Viewing angle, horizontal160 °
Operating system installedFreeDOS
DVI portNo
USB 2.0 ports quantity6
Wi-Fi standards802.11b, 802.11g, Wi-Fi 4 (802.11n)
Top Wi-Fi standardWi-Fi 4 (802.11n)
Ethernet LAN data rates10, 100 Mbit/s
Sustainability certificatesENERGY STAR
Product colorBlack
Country of originChina
Processor ARK ID53483
Processor package size37.5 x 37.5 mm
Weight and Dimensions IconWeight and Dimensions
Depth (with stand)100 mm
Width (with stand)505 mm
Height (with stand)395 mm
Weight (with stand)6080 g

Summary

Product Features

Overview

Details the key features of the HP Pro 3420 All-in-One Business PC.

Front Components

Identifies and describes the parts visible on the front of the PC.

Rear Components

Identifies and describes the parts visible on the rear of the PC.

Installing and Customizing the Software

Installing the Operating System

Steps for automatic OS installation and important cautions.

Downloading Microsoft Windows Updates

Guide for updating Windows OS and service packs.

Installing or Upgrading Device Drivers

Instructions for installing or updating hardware drivers.

Accessing Disk Image (ISO) Files

Information on using ISO files for software installation.

Protecting the Software

Recommendations for backing up system software.

Computer Setup (F10) Utility

Using Computer Setup (F10) Utilities

Steps to access and navigate the BIOS setup menu.

Computer Setup—File

Options for managing system configuration and settings in BIOS.

Computer Setup—Storage

Configuration options for storage devices like hard drives.

Computer Setup—Security

Settings for password protection and device security.

Computer Setup—Power

Configuration options related to power management.

Computer Setup—Advanced

Advanced system settings and device configurations.

Serial ATA (SATA) Drive Guidelines and Features

SATA Hard Drives

Characteristics and specifications for SATA hard drives.

SATA Hard Drive Cables

Guidelines for using and handling SATA data cables.

Routine Care, and Disassembly Preparation

Electrostatic Discharge Information

Explains ESD and how to prevent damage to components.

Operating Guidelines

Best practices for operating the computer to prevent overheating.

Routine Care

Procedures for cleaning the computer's exterior components.

Service Considerations

Important points for disassembly and assembly of the computer.

Illustrated Parts Catalog

Computer major components

Lists primary physical parts of the all-in-one computer.

Mass storage devices

Catalog of optical drives and hard drives with part numbers.

Cables

Identification and part numbers for various internal computer cables.

Misc parts

Catalog of miscellaneous internal components like fans and speakers.

Sequential part number listing

Cross-reference of part numbers to component descriptions.

Removal and Replacement Procedures All-in One (AIO) Chassis

Preparing to Disassemble the Computer

Safety steps before opening the computer.

Rear Cover

Steps to remove and replace the main rear panel of the chassis.

Stand

Instructions for removing and replacing the computer stand.

Webcam Module

Procedure for removing and replacing the built-in webcam.

Converter Board

Steps to remove and replace the display converter board.

Optical Drive

Procedure for removing and replacing the optical drive.

Hard Drive

Instructions for removing and replacing the hard disk drive.

System Board Cover

Steps to remove and replace the cover protecting the system board.

Memory

Procedure for removing and replacing memory modules (RAM).

WLAN Module

Instructions for removing and replacing the wireless network card.

Fan

Steps to remove and replace the computer's cooling fan.

Heat Sink (Thermal Module)

Procedure for removing and replacing the CPU heat sink.

Processor

Instructions for removing and replacing the computer's CPU.

Optical Drive Cables and Connector

Steps to remove and replace optical drive connection cables.

Troubleshooting Without Diagnostics

Safety and Comfort

Precautions for a safe and comfortable work environment.

Before You Call for Technical Support

Steps to isolate problems before contacting support.

Helpful Hints

General suggestions for resolving common computer issues.

Solving General Problems

Solutions for common computer malfunctions and lockups.

Solving Power Problems

Troubleshooting steps for power supply and related issues.

Solving Diskette Problems

Solutions for issues with USB diskette drives.

Solving Hard Drive Problems

Troubleshooting steps for hard drive errors and detection issues.

Solving Media Card Reader Problems

Solutions for problems with the media card reader.

Solving Display Problems

Troubleshooting steps for video output and display issues.

Solving Audio Problems

Solutions for sound output and audio recording issues.

Solving Printer Problems

Troubleshooting steps for printer connectivity and output issues.

Solving Keyboard and Mouse Problems

Solutions for input device malfunctions.

Solving Hardware Installation Problems

Guidance for troubleshooting new hardware integration.

Solving Network Problems

Solutions for common network connectivity issues.

Solving Memory Problems

Troubleshooting steps for memory module recognition and errors.

Solving Processor Problems

Solutions for processor performance and installation issues.

Solving CD-ROM and DVD Problems

Troubleshooting steps for optical drive functionality.

Solving USB Flash Drive Problems

Solutions for issues with USB flash drive recognition.

Solving Front Panel Component Problems

Troubleshooting for devices connected to the front panel.

Solving Internet Access Problems

Solutions for issues connecting to the internet.

Solving Software Problems

Troubleshooting steps for application and OS errors.

POST Error Messages

POST Numeric Codes and Text Messages

Lists POST error codes and recommended actions.

Interpreting POST Diagnostic Front Panel LEDs and Audible Codes

Explains LED and beep codes for diagnostics.

Connector Pin Assignments

Ethernet BNC

Pin assignments for the Ethernet BNC connector.

USB

Pin assignments for USB connectors.

Microphone

Pin assignments for the microphone jack.

Headphone

Pin assignments for the headphone jack.

Line-in Audio

Pin assignments for the line-in audio jack.

Line-out Audio

Pin assignments for the line-out audio jack.

Power Cord Set Requirements

General Requirements

Universal requirements for power cord sets.

Japanese Power Cord Requirements

Specific requirements for power cords used in Japan.

Country-Specific Requirements

Additional requirements based on country of use.

Specifications

All-in One Models

Detailed specifications for the all-in-one computer models.

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