Diagnostic tools 72
In some cases an error message may include recommendations for troubleshooting or require that you
press the
Enter key to display recommendations. Follow the instructions on the screen.
The next table lists the most common POST error messages with their corresponding troubleshooting
recommendation. It is recommended that you correct the error before proceeding, even if the server
appears to boot successfully.
If your system displays one of the messages marked below with an asterisk (*), write down the code
and message and contact your HP Customer Support provider.
When no POST error message is displayed but the server stops during POST, listen for beep codes.
Error code Error message Corrective action/description
0200 Failure Fixed Disk Fixed disk is not working or not configured
properly.
1
Run Setup and check if the fixed-disk type is
correctly identified.
2 Check to see if the fixed disk is attached properly.
0210 Stuck key Stuck key on keyboard.
1
Locate the stuck key on your keyboard and release
it.
2 Reboot the server.
0211 Keyboard error Keyboard not working.
Verify that the keyboard cable is securely
connected to the keyboard port (not the mouse
port) on the rear panel of the server.
If the problem persists, replace the keyboard or
contact your HP Customer Support provider.
0212 Keyboard Controller Failed Keyboard controller failed test.
0213 Keyboard locked - Unlock key switch Keyboard error. Replace the keyboard.
0220 Monitor type does not match CMOS -
Run SETUP
The attached monitor cannot be correctly
identified by Setup.
Run Setup and check if the monitor type is
correctly identified.
0230 Shadow RAM Failed at offset: nnnn
0231 System RAM Failed at offset: nnnn
0232 Extended RAM Failed at offset: nnnn
One or more defective memory module.
1
Remove all installed DIMMs.
2 Reinstall the DIMMs one by one to identify the
defective module.
3 Replace the DIMM with a new one.
0250 System battery is dead - Replace and
run SETUP
The CMOS clock battery indicator shows the
system battery is dead.
1
Replace the system battery following the
procedures on page 54.
2 Run Setup to reconfigure the system.
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