Diagnostic tools 54
Diagnostic tools
In this section
Troubleshooting resources ....................................................................................................................... 54
Survey Utility.......................................................................................................................................... 54
Array Diagnostic Utility........................................................................................................................... 54
HP Insight Diagnostics............................................................................................................................. 55
Integrated Management Log.................................................................................................................... 55
ROMPaq disaster recovery...................................................................................................................... 55
Troubleshooting resources
The HP ProLiant Servers Troubleshooting Guide provides simple procedures for resolving common
problems as well as a comprehensive course of action for fault isolation and identification, error message
interpretation, issue resolution, and software maintenance.
To obtain the guide, refer to any of the following sources and then select the HP ProLiant Servers
Troubleshooting Guide:
• The server-specific Documentation CD
• The Business Support Center on the HP website (http://www.hp.com/support). Navigate to the
server technical support page. Under self-help resources, select ProLiant Troubleshooting
Guide.
• The Technical Documentation website (http://www.docs.hp.com). Select Enterprise Servers,
Workstations and Systems Hardware, and then the appropriate server.
Survey Utility
Survey Utility, a feature within HP Insight Diagnostics (on page 55), gathers critical hardware and
software information on ProLiant servers.
This utility supports operating systems that may not be supported by the server. For operating systems
supported by the server, refer to the HP website (http://www.hp.com/go/supportos
).
If a significant change occurs between data-gathering intervals, the Survey Utility marks the previous
information and overwrites the Survey text files to reflect the latest changes in the configuration.
Survey Utility is installed with every SmartStart-assisted installation or can be installed through the HP PSP.
NOTE: The current version of SmartStart provides the memory spare part numbers for the server. To
download the latest version, see the HP website (http://www.hp.com/go/ssdownloads
).
Array Diagnostic Utility
The HP Array Diagnostics Utility is a web-based application that creates a report of all HP storage
controllers and disk drives. This report provides vital information to assist in identifying faults or conditions
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