Contents 5
Server Software and Configuration Utilities 89
Configuration Tools...........................................................................................................................89
SmartStart Software................................................................................................................89
ROM-Based Setup Utility.......................................................................................................91
BIOS Serial Console...............................................................................................................93
Array Configuration Utility ....................................................................................................93
Option ROM Configuration for Arrays ..................................................................................94
HP ProLiant Essentials RDP ..................................................................................................94
Re-Entering the Server Serial Number and Product ID..........................................................94
Management Tools.............................................................................................................................95
Automatic Server Recovery....................................................................................................96
ROMPaq Utility......................................................................................................................96
System Online ROM Flash Component Utility......................................................................96
Erase Utility............................................................................................................................97
Management Agents...............................................................................................................98
HP Systems Insight Manager..................................................................................................98
Redundant ROM Support .......................................................................................................98
USB Support.........................................................................................................................100
Diagnostic Tools ..............................................................................................................................100
Array Diagnostic Utility .......................................................................................................101
HP Insight Diagnostics .........................................................................................................101
Integrated Management Log.................................................................................................101
Keeping the System Current ............................................................................................................102
Drivers..................................................................................................................................102
ProLiant Support Packs ........................................................................................................102
Operating System Version Support ......................................................................................103
Change Control and Proactive Notification..........................................................................103
Natural Language Search Assistant......................................................................................103
Care Pack..............................................................................................................................103
Troubleshooting 105
Server Diagnostic Steps ...................................................................................................................105
Important Safety Information ...............................................................................................105
Preparing the Server for Diagnosis.......................................................................................109
Symptom Information...........................................................................................................110
Diagnostic Steps ...................................................................................................................111
Procedures for All ProLiant Servers ................................................................................................126
Hardware Problems ..............................................................................................................126
Software Problems................................................................................................................155
Contacting HP.......................................................................................................................165
Error Messages.................................................................................................................................171
ADU Error Messages............................................................................................................171