HP ProLiant ML350 Generation 5 (G5)

Enhanced Care - Minimum recommended service support offer designed to ensure customers have
access to expert assistance, whenever they need it.
4-Hour On-site Service, 7-Day x 24-Hour Coverage, 3 Years
Continuous Care - Recommended service delivering cost-effective support options designed to extend
HP Services committed response and guaranteed fix times, designed to speed problem identification and
resolution.
6-Hour Call to Repair, On-site Service, 7-Day x 24-Hour Coverage, 3 Years
Total Care - Highest HP Support service level recommend to help increase IT performance and
availability with comprehensive, integrated hardware and software services
Support Plus 24 - Onsite HW support 24x7, 4hr response and Microsoft O/S SW Tech support
offsite, onsite at HP's discretion, 24x7 2hr response time incl. HP holidays
Deployment Services - HP Installation and Start Up services designed to take time, risk, and worry out of
the deployment of ProLiant servers - and free customers IT support staff to focus on what they do best,
their business.
Installation & Start-Up of a ProLiant server and Microsoft or Linux O/S per the Customer
Description and/or Data Sheet. To be delivered on a scheduled basis 8am-5pm, M-F, excl. HP
holidays
NOTE:
NOTE: NOTE:
NOTE: For a complete listing of service offerings and information visit:
http://www.hp.com/services/proliantservices
http://www.hp.com/go/proliant/carepack
QuickSpecs
HP ProLiant ML350 Generation 5 (G5)
HP ProLiant ML350 Generation 5 (G5)HP ProLiant ML350 Generation 5 (G5)
HP ProLiant ML350 Generation 5 (G5)
Standard Features
DA - 12475 North America — Version 10 — February 15, 2007 Page 11